Mr chat

Website Review:

Rating: [Rating:5/5]
A few weeks ago, tmrchewy.comhe nice folks at Mr invited us to review their web store.  Moxie and Cassie thought that was a great idea, and wanted me to get them some chewie treats.  I thought it would be fun, because in my “real” job, I’m a web developer, and I like to visit online stores and look around at other ecommerce shops out there. sells food and treats for dogs and cats, along with cat litter and pet health items.  I found the website to be fun, easy to navigate and stocked with high quality goods that you’d find in the better pet supply boutiques.  Moxie chose the Doggie Delicacy Moose Antler Chews  while Cassie wanted a big bag of Dogswell Vitality Chicken Breast with Flaxseed & Vitamins Dog Treats.

I was really  happy to see that the product pages on include Customer Submitted Reviews, which make it much easier to know if a product is going to work in my situation.  I’ll be reviewing the products we got shortly, both here and on the Mr. Chewy site.

Mr chat

I grilled the poor customer service rep and she answered my questions quickly and thoroughly.

The site also offers online chat, which I tried around 7:00 in the evening on a weekday, and a live agent responded right away. She was friendly and knowledgeable about the products, even when I grilled her about details such as protein levels and how much to feed.  If you’re not into chatting, there is a prominent 800 number to speak with a customer service rep by phone.

I was also impressed by the shipping policies on — Free shipping over $49, and a flat rate $4.95 rate for orders under $49.  Easy to remember, and a very fair price, especially when you consider a 30+ pound bag of dog kibble is not cheap to ship. (Another site charged $35 just for the shipping of a 30# bag!)

I compared prices on and found them to be comparable to my local pet supply store (even including the shipping charge).

For example:

Product Mr. Local Store
Taste of the Wild High Prairie 30 lb. $46.99 $49.99
Orijen Adult Dry Dog Food 30 lb. $67.99 $69.99
Wellness Canned Cat Food 3 oz. $1.12* $1.19 each
Weruva Paw Lickin’ Chicken Canned Cat Food 3 oz. $1.12* $1.19 each

*Sold in cases of 24

Mr. also offers a 15% discount on your order if you sign up for their delivery service.  For people who don’t live near a high quality pet supply store, or even for those who would rather not lug heavy bags of kibble or cat litter, this is a great option.  You can select you own delivery schedule to meet your needs, and if your order is over $49, the shipping will be free.  The site claims 1-2 day shipping for most of the US.

So we placed our order.  Checkout was straightforward and quick.  I recieved an email receipt, followed just an hour or two later by another email confirming that my order had already shipped.  As advertised, my order arrived just two days later, delivered on a Saturday by FedEx.  Cassie and Moxie were thrilled!

So check out Mr. Chewy. com.  I was very pleased with their service and the quality of their products.  If I have any criticism of the site, they should really sell more products… how about some toys!   I can recommend a bunch of great toys if they ever are looking for suggestions!